Customer service is one of the organizational processes which companies perform considering the growing competition and for attracting entrepreneurial opportunities for increasing profitability and better access to the market and increasing the customer satisfaction and loyalty level Calif, A stratified sampling procedure was used for this research.
As a result, civil service reform program has been mainly necessitated by the proclamation no.
Thus, civil service reforms are continuous processes and always need studies. Some of the theories are discussed below.
The Dissonance Theory This theory implies that an individual who expected a high-quality product and gained a low-quality product will distinguish the difference, and their knowledge leads to a cognitive conflict. Chapter Five consisted of the summary, conclusions and recommendations drawn from the findings of the study.
Most importantly, organizations go out of business when they lose consumers customers. According to Newby and McManus excellent quality of customer services is based upon not just the knowledge and skills of the individual but also upon the way that the organization as a whole, from top management downwards, pull in the same direction and presents a clear, positive message to customers.
Hence, the unwillingness of the respondents to give information spontaneously and about cycles to get information challenged the researcher. In addition to this, the theory deals with the design of the contracts. The main research objective of the study was to describe the level of customer satisfaction with the service delivery of both the domestic airline and local airports.
In addition to the above problems, All Needs supermarket environment appears to hinder effective shopping.